Questions or Comments: At FamilyChef.com, we are uniquely committed to friendly and sincere customer service. Feel free to contact us with your questions or comments regarding any of our products or services.

Phone Support: Toll-free (888) 612-9264 - 8 am-5 pm, Mon-Fri

Business Hours: Mon - Fri, 8 am-5 pm (MST) - Closed holidays & weekends.

Mailing Address: PO Box 454, Piedmont, SD  57769-0454

When can I expect delivery?

What if no one is home when FedEx®  delivers?

FamilyChef.com have authorized FedEx®  to leave your package at the door if no one is home at the time of delivery.  The only time they will not, is if the courier does not feel the delivery location is secure or a location is unattended, providing easy public access.  (e.g. an apartment building hallway, etc.)   Most residential and delivery locations are fine.

However, if you still have a concern about the delivery location, we advise that someone be home to accept delivery or simply leave written instructions for the FedEx®  courier. (e.g. "Please leave package with the next-door neighbor, etc.")

Can I place an order and have it shipped to someone else?

Absolutely.  Many of our customers regularly purchase products and have them shipped to friends and family members all over the country.  When placing an order, the shipping address and billing address appear separately. 
Shipping Address: will be the address you want us to send the package to.
Billing Address: reflects your name, address and credit card information.

Are heating instruction provided?

Yes.  With every order, we include your personalized greeting message, a copy of our meal menu and easy to follow heating instructions for your microwave oven.

I've never purchased anything on the internet before, is it safe?

FamilyChef.com is a reputable participating Yahoo!® Store Merchant.  Every time you send us your credit card number, billing or shipping information, Yahoo!® uses the industry-standard Secure Sockets Layer (SSL) technology to prevent information from being intercepted.

Yahoo!® also encrypts your credit card number when they store your order and whenever they transfer that information to a participating merchant. To find out more Click Here.

Can I place my order over the telephone?

No...and for a very good reason. Your satisfaction is extremely important to us.  Phone orders lack "positive" order confirmation.  We have found that on-line ordering is consistently the most reliable method of providing our customers with professional service, and is the best way to ensure you get exactly what you asked for. 

How big are the meals?

Impressive!  A single meal weighs between 28-32 ounces each.  To put that into relative terms. A standard TV dinner you might get from the grocery store weighs approximately 9-11 ounces.  Our meals are nearly 3 times the size and can serve up to 2 people.  Of course, that all depends on your eating habits and your appetite.         

What about sodium or salt?

Family Chef foods are prepared using the highest quality ingredients with no preservatives added.  Even though some foods are inherently higher in sodium than others…. sodium or salt is used very sparingly in our kitchen.  We believe that it is much easier for you to add salt (to your taste) at the dinner table, than it is to remove salt if you are trying to watch your sodium intake. 

Do you offer discounts to customers ordering on a regular basis?

Yes.  We now offer a 10% discount to repeat customers (Starting with your second order).  No obligation, no minimum purchase and free membership.  Find Out More.